Raise a Claim
Device stopped working?
Raise a service request any time. There are no extra charges for visits or parts.
- 1
Tell us what happened
WhatsApp, call or email us with your name, your device and what is wrong. Your plan details are already with us, so you don't need to find the bill again.
- 2
We send an expert
We give your request to an authorised service partner. They attend to it within 72 hours: at home for big appliances, or by pickup or at a service centre for small devices.
- 3
Your device is fixed
Most repairs are done within 15 days (30 days in rare cases). Parts and visits are 100% cashless. You sign a service report at the end.
- 4
Can't be fixed? We replace or refund
If your device can't be repaired, you get an equal replacement or a full refund of the purchase value, with no depreciation cut.
Not covered: physical or liquid damage, theft, cosmetic damage, accessories, and problems the maker's warranty doesn't cover. See the FAQ for the full list.